A transport contribution will be calculated automatically displayed in the cart during the purchase procedure.
Order Processing Times.
All orders are regularly made from Monday to Friday (excluding holidays and pre-holidays). Orders with payment by bank transfer will always be sent when the credit is visible in the bank account. The times stated above are flexible and may vary in periods of high season and / or holidays. As soon as the shipment has departed from our headquarters, an email will be sent to you in order for you to be able to track your order and see where it is at all times.
The transport on the territory is entrusted to DHL EXPRESS SRL or other Express Couriers available according to the most advantageous rates, which on average are delivered within Italy in 24/48 hours. The times indicated above are absolutely flexible and may vary in periods of Holidays and / or depending on the destination to be reached. In any case, the company MUSTANG-ITALIA SRL is not responsible for any delays due to the courier.
IMPORTANT: In order to have a fast and safe delivery, it is necessary to indicate the destination address as accurately as possible. It is important to provide the full address of useful information, such as Stair, Interior, Intercom, etc ... also always indicate a telephone number where the courier can contact you before delivery. MUSTANG-ITALIA SRL is not responsible for any delays and / or missed deliveries caused by incomplete or inadequately provided addresses during the order. Any delays will not give the buyer any right to request damages of any kind. However for any problem we are always at your complete disposal to resolve any disputes with the courier.
RIGHT OF WITHDRAWAL:
It is possible to have the right to withdrawal (pursuant to Legislative Decree No. 206/2005 (and subsequent updates)) by communicating to MUSTANG-ITALIA SRL. This means one has the intention of not wanting to retain one or more items purchased and requesting a refund or any change with another item. The notice of withdrawal must be made no later than 14 (fourteen) calendar days from receipt of the goods and confirmed within 48 hours registered letter with return receipt PEC with return receipt (firstname.lastname@example.org), via and exclusively by filling in all the parts of the appropriate RMA form which can be downloaded at the bottom of the page, sending it by one of the following means:
- Registered Mail to: MUSTANG-ITALIA SRL - Via Vignazzola, 110 - 20822 - Seveso (MB) - ITALY
- via email: email@example.com
At this point, the buyer can send the material to be returned to the following address by courier with transport costs to the following address: MUSTANG-ITALIA SRL - Via Vignazzola, 110 - 20822 - Seveso (MB) - ITALY. To be eligible to withdrawal, the product must be returned in the same condition in which it was received, therefore complete with any packaging, seals, labels, various accessories supplied. In the absence of what is indicated, we reserve the right to charge the buyer a penalty ranging from 60 to 80% of the value of the product purchased. For more information on return rules, see the Returns Policy section.
It is not possible to exercise the right of withdrawal in the following cases:
• Purchase made for business and / or professional use (purchase with VAT number).
• Clothing or shoes worn and / or washed, or without labels or original packaging.
• Any product that does not retain the features and original equipment possessed at the time of purchase (for example the loss of a label or the simple breakage of the package).
• If the purchased item is not intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). To limit damage to the original packaging, we therefore recommend, where possible, to insert it in a second box, avoiding in all cases the attachment of labels or adhesive tapes directly on the original product packaging.
• Any product that has even been minimally used or has undergone alteration, tampering, breakage, abrasion or simple opening of a seal.
• In the event that the product is damaged for reasons other than transportation.
MUSTANG-ITALIA SRL will reimburse the cost of the returned product in accordance to the Right of Withdrawal within 14 (fourteen) calendar days of receipt of the return. The return will be made with a credit card refund if the original payment was made by credit card, and by bank transfer in all other cases.
How to Request a Return.
The intention or the need to request a return must in any case be reported to MUSTANG-ITALIA SRL, in writing. In order to speed up the process of requests, it is preferable to use the convenient Return Form at the bottom of the page. You will receive within a very short time an answer with acceptance or refusal, depending on the case. There will be clear instructions for making the return. No returns will be accepted unless previously authorized in writing by MUSTANG-ITALIA SRL.
Requirements to obtain Replacement or Refund.
All returned products (except in the case of Warranty Replacement) must retain the features they had at the time of purchase. They must be in "like new" condition and ready to be resold. All the original seals, labels, tags, boxes or envelopes must be kept intact. In the absence of this important requirement, the product will be considered "used" and will then be returned to the sender with a charge for transport costs or withheld with a penalty that will vary from 60% to 80% of the purchase value based on the arrival conditions of the returned product.
In particular, it is worth underlining the product return rules as follows:
Accessories: The product must be returned complete with labels and intact packaging. The products packed in plastic blisters must be intact and with unopened blisters and complete with all the integral elements.
Transportation Costs for Returns. In the table below, we show the rules for the charge of transport in the most frequent cases of return in order to make comprehension easier. If in doubt, it is advisable to contact the Customer Service for further clarifications:
- via mail: firstname.lastname@example.org
- telefono: +39 0362 641811
Privacy and Treatment of Personal Data.
The design of the Site, the text, the figures, the images, the selection and arrangement of the same and all the software compilations, the source code, the software itself (including the applets) and all other material on the site are protected by the copyright of MUSTANG-ITALIA SRL or its suppliers. All rights reserved. Permission is granted to make an electronic copy or to print in hard copy portions of the site for the sole purpose of placing an order using the site as a shopping resource. Any other use of the material published on the site, including reproduction for purposes other than those stated above, modification, distribution, republication without the prior written consent of MUSTANG-ITALIA SRL, is strictly prohibited and legally punishable.
MUSTANG-ITALIA SRL, distributes only original products, officially imported and covered by the Official Manufacturer Warranty.
Each product distributed by MUSTANG-ITALIA SRL, enjoys the Official Warranty of the Manufacturer in the terms indicated by the Italian Law. From the date of delivery of the product, the buyer is covered by a 24-month warranty period if he has purchased the product on a personal basis or for 12 months if he has purchased for professional purposes (purchase with VAT number). Once discovered the defect, the customer has 2 months to report the defect to MUSTANG-ITALIA SRL, which will activate so that the consumer's rights are protected by processing all the necessary practices to obtain the repair and / or replacement of the product as soon as possible. The warranty never covers the damage to the products caused by improper use of the same, let alone any damage caused by the same products to third parties or to things and objects of third parties.
Warranty of Conformity.
A defect of conformity is defined a verifiable defect at the time of receipt of the product and in any case visible before the start of its use. MUSTANG-ITALIA SRL offers direct guarantee against defects of conformity and ensures immediate replacement of the "non-compliant" product. For all other cases, the Manufacturer Warranty is valid. Examples of lack of conformity:
• Receipt of a damaged product during transport.
• Products that do not comply with the one indicated by the manufacturer.
• Receiving a new product with visible defect before use (DAO).
Discovery of a production defect and Return Procedure:
The buyer must report to MUSTANG-ITALIA SRL with a potential problem and / or alleged defect within 60 days from the discovery. Requesting the return of the product must be concerned through the appropriate RMA Form, which can be downloaded at the link at the bottom of the page. MUSTANG-ITALIA SRL will authorize the return of the product (with transport as shown above table) and will immediately forward the product to the producer, who will express his opinion on the specific case after a technical appraisal. After the technical response of the manufacturer, MUSTANG-ITALIA SRL in the case of acceptance of the warranty, will provide a replacement and / or repair of the product. It will also be returned by express courier (with transport as shown above table). In the event of a negative technical response from the manufacturer under the terms of the Guarantee, MUSTANG-ITALIA SRL will return the original product with a handling fee of 20.00 Euros. In any case, for all quality problems, the manufacturer's technical response is authoritative. For more information on the return procedure, see the Returns Policy section.